FAQ
ABOUT OUR PRODUCTS
WHERE CAN I FIND YOUR BAKING MIXES? You can find our new organic, vegan friendly and lactose free mixes in various independent retailers in Spain and Europe nd of course online at bakevivant.com. To find the closest baking near you, drop us a message with your post code to hello@bakevivant.com
HOW CAN I FIND OUT MORE INFORMATION ABOUT YOUR MIXES? You can look to individual product pages to find information on a specific product, including nutrition facts, allergy statements, and ingredients lists. If you want to know more, email us at hello@bakevivant.com
ARE YOUR PRODUCTS ORGANIC? BakeVivant uses organic material to manufacture all the baking mixes. We purchase all of our raw materials in Andalucia, Spain. We are certified Organic by EU Organic.
ARE ALL OF YOUR PRODUCTS VEGAN? All of our baking mixes are vegan. The goodies you bake will be vegan if you decide to use vegan eggs as well. We are certified Vegan by CAAE Spain
HOW SHOULD I STORE MY BAKING MIXES? To keep your baking mixes as fresh as possible, keep it in a cool, dry place, below 24C. Remember you can check the expiration date in the pack.
ABOUT YOUR ORDER
WHEN WILL MY ORDER SHIP? Orders placed before 11am will ship same day for next day working delivery. Please note that during peak ordering seasons, it may take longer for your order to be processed. Keep an eye out for disclaimers on our website that let you know if certain products may not be able to ship right away.
WHAT IF I AM HAVING PROBLEMS TRACKING MY ORDER? Uh oh. Sorry about that! It may take up to 24 hours for this to register your shipment status. If your tracking number has not updated after 24 hours.
DO YOU OFFER FREE SHIPPING? We do! All orders over 50 euros receive complimentary shipping inside Spain.
WHAT'S YOUR RETURNS POLICY? We don't accept returns of baking mixes. If you receive an item that is incorrect or damaged in any way, please dispose of the baking mix, recycle the packaging, and get in touch so that we can fix the issue for you.
HOW CAN I UPDATE ITEMS IN MY ORDER? We can help you with this. Send an email to hello@bakevivant.com and we can try to amend your order (provided it has not yet shipped).
MY ORDER HAS NOT SHIPPED YET. WHAT DO I DO? Most orders will ship within 24 hours of placing your order pre 11am Monday to Thursday. However, some high demand products may take longer to ship out - please refer to additional information or disclaimers posted on individual product pages for this.
I RECEIVED THE WRONG ITEMS IN MY ORDER. WHAT DO I DO? We are humans and make mistakes from time to time, but that doesn't mean that you should go without baking mix. Drop us an email at hello@bakevivant.com and we will try and fix this for you ASAP.
WHEN WILL MY CREDIT CARD BE CHARGED? Your credit card will be charged immediately after your order is placed.
HOW CAN I CHECK THE STATUS OF MY ORDER? Your will receive status updates on your order via email or SMS.
MY ORDER IS MISSING ITEMS. WHAT DO I DO? Uh oh! We're sorry about that, drop us an email at hello@bakevivant.com and we will look into it right away.
ANYTHING ELSE?
If you have any other questions, or just fancy a chat, drop us an email at hello@bakevivant.com and one of our team will get back to you as soon as possible.